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Promoter's Frequently Asked Questions

How much does it cost for online registration with BikeReg.com?
How much is the service charge to enter online?
Do I need to be able to charge credit cards?
Are transactions with BikeReg.com secure?
My event does not have a website, can I still use online registration with BikeReg.com?
How do I get my pre-registered racers information?
Can I add the entries I receive by mail to the download file?
How does the racer sign the USA Cycling release forms?
How long is my event data available online?
How do I advertise my event on BikeReg.com?
Can I place my own notes, graphics, and sponsor links on my registration pages?
When would I receive a payment for the entries collected by BikeReg.com?
How do I refund entry fees to participants?
I am tempted to go with BikeReg.com online registration, but I am unsure just how it would interface with our own registration system, numbering, etc.
I am really excited about listing my event online with BikeReg.com, how do I begin?
If you have any additional questions, please contact Info@BikeReg.com or call (888)956-9560.

How much does it cost for online registration with BikeReg.com?
FREE! The cost to the promoter is nothing. However, the promoter does have the option to pay a portion or the entire service fee. The idea is that the smaller the service fee, the more people will register online, which will save more time for the promoter. It is completely up to you. [top]

How much is the service charge to enter online?
The service charge is on a sliding scale dependent on the entry fee. The higher the entry fee, the lower the percentage. The table below shows some sample service fees. [top]
Entry FeeServiceFee
$10$1.80
$20$2.60
$30$2.80
$50$3.40
$100$5.00

Do I need to be able to charge credit cards?
No. We handle all credit card charges securely for participants registering online. [top]

Are transactions with BikeReg.com secure?
Yes! All credit card transactions with BikeReg.com use industry standard SSL encryption to ensure safe and reliable transmission over the internet. [top]

My event does not have a website, can I still use online registration with BikeReg.com?
Yes! You do not need to have a website for your event. BikeReg.com will list all your registration info online and you can direct your participants to BikeReg.com for online registration on your event flyers.
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How do I get my pre-registered racers information?
Pre-registered racer information/start lists can be downloaded as a CSV (Comma Separated Value) file or if you use Microsoft Excel the start list can be opened directly into Excel from the BikeReg.com website. The information that is downloaded is up to you. You can choose which fields will appear, the order they are in, and how they are sorted. It is really quite flexible!
If you use an existing timing software or database, you can customize your download file to match the layout you need. The CSV file is a standard ASCII text file that is recognized by just about any software package. [top]

Can I add the entries I receive by mail to the download file?
Yes! With BikeReg.com you can manually enter the entries you also receive by mail. This way, you can get a COMPLETE start list from BikeReg.com when downloading your data! [top]

How does the racer sign the USA Cycling release forms?
USA Cycling requires a 'wet' signature on each release form. So, with BikeReg.com you can generate and print USAC release forms for your online registrants directly from your web browser. This allows the racer to simply sign a fully completed release at number pickup. The release forms are in the form of a PDF document that can be read on any platform with the free Adobe PDF Reader. [top]

How long is my event data available online?
Event information and registered racer information will be available indefinitely for your event. We will not remove any of your registration data without your permission. This can be useful if you wish to do a pre-event mailing for your event next year. However, you can download ALL the information from your event at any time during this year and save it on your computer. [top]

How do I advertise my event on BikeReg.com?
Multiple sizes of banner ads are available throughout the site. This provides your event and event sponsors more exposure and direct links to your event registration pages. For details and pricing on advertising options, contact a sales representative at Sales@BikeReg.com or (888)956-9560. [top]

Can I place my own notes, graphics, and sponsor links on my registration pages?
Yes! You can now add notes in Rich Text format as well as graphics or sponsor logos loaded from your own computer to fully customize your registration page. This feature is compatible with Internet Explorer as well as Mozilla FireFox. [top]

When would I receive a payment for the entries collected by BikeReg.com?
-Standard Disbursement Schedule
Our standard payment schedule is to issue four entry fee disbursements. The first disbursement is sent TWO Mondays BEFORE your online registration closes. The second disbursement is sent the Monday BEFORE your online registration closes. The third disbursement is sent the Thursday BEFORE your online registration closes (minimum of $500 must be in your account). The final payment is sent the Monday AFTER your event's online registration closes for remaining entry fees received. NOTE - Disbursements are calculated at 12:15 AM ET. We have found this schedule works very well for most events as they tend to receive the bulk of their entries during the 3 weeks prior to the event. This gets the most entry fee funds to the promoter just before the event, when they are needed the most, and the remaining just after the event.
-Monthly Disbursement Schedule
Disbursements are sent on the first Monday of each month. This schedule works well for events which receive the bulk of their entries over a span of several months rather than during the few weeks leading up to the event. Good examples of events which would benefit from this schedule are club memberships and popular events where participants sign up many months in advance.
To have your event setup for monthly disbursements, please contact Sales@BikeReg.com.

Minimum pre-event or monthly disbursement amount is $250 unless otherwise noted. If less than minimum, the balance will be rolled into your next disbursement.

-Additional Disbursements
If needed, additional pre-event disbursements can be made for free, however, requests made by Noon on Friday will be processed the following Monday. To request a disbursement, contact Sales@BikeReg.com. This ensures that YOU have access to YOUR event funds at any time you may need them.
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How do I refund entry fees to participants?
A promoter can refund a participant directly back to the participant's credit card as long as the balance due to the event is greater than the amount of the refund. There is no fee to the promoter or participant to process the refund. If there is not enough balance, the promoter will be funded the entry fee paid and the promoter is responsible for issuing refunds to their event participants. [top]

I am tempted to go with BikeReg.com online registration, but I am unsure just how it would interface with our own registration system, numbering, etc.
The downloaded information is extremely flexible. You choose the information you want and how it is sorted. The downloaded file is in a CSV (Comma Separated Value) format, which can be imported by just about any timing or data collection system, or the start list can be opened right into Excel. You can also choose to have BikeReg.com generate bib numbers for each event. You can also manually enter mail-in entries so that you have a COMPLETE pre-reg list. [top]

I am really excited about listing my event online with BikeReg.com, how do I begin?
First you need to setup your promoter profile with BikeReg.com. Then login to the promoter area and fill out the New Event Form. You can also contact a sales representative at Sales@BikeReg.com or (888)956-9560 to set up your event. Once we have your event information, your event will be online within 24 hours! [top]

Why BikeReg.com?

BikeReg.com is the premier online event registration service for cycling events.

  • Created and run by bike racers and promoters
  • Easy, customizable, full-featured promoter interface
  • Registration, Results and Fundraising solutions all in one place
  • Founded in 1999 - Over a decade of experience streamlining the registration process

Learn more about the BikeReg.com Advantage