Event Director's Frequently Asked Questions


How much does it cost for online registration with BikeReg.com?
How much is the service charge to enter online?
Do I need to be able to charge credit cards?
Are transactions with BikeReg.com secure?
My event does not have a website, can I still use online registration with BikeReg.com?
How do I get my pre-registered racers information?
Can I add the entries I receive by mail to the download file?
How does the racer sign the USA Cycling release forms?
How long is my event data available online?
Can I place my own notes, graphics, and sponsor links on my registration pages?
When would I receive a payment for the entries collected by BikeReg.com?
How do I refund entry fees to participants?
I am tempted to go with BikeReg.com online registration, but I am unsure just how it would interface with our own registration system, numbering, etc.
I am really excited about listing my event online with BikeReg.com, how do I begin?
If you have any additional questions, please contact Info@BikeReg.com or call (888)956-9560.

How much does it cost for online registration with BikeReg.com?
FREE! The cost to the event director is nothing. However, the event director does have the option to pay a portion or the entire service fee. The idea is that the smaller the service fee, the more people will register online, which will save more time for the event director. It is completely up to you. [ top ]

How much is the service charge to enter online?
The service charge is based on a tiered scale dependent on the registration fee or merchandise cost. [ top ]
Entry FeeService Fee
Tier I $0.01 To $34.996.50% plus $1.25
Tier II $35.00 To $99.996.25% plus $1.25
Tier III $100.00 To $299.995.75% plus $1.25
Tier IV $300.00 And up3.00 % plus $8.75
Merchandise & Donations6.00%

Need an exact service fee quote for your entry fee? Contact sales@athleteReg.com.


Do I need to be able to charge credit cards?
No. We handle all credit card charges securely for participants registering online. We handle the details but give you control over your money. This means you have simple, hassle-free access to your money when you want it, along with a suite of tools to make it easy to manage and refund money. [ top ]

Are transactions with BikeReg.com secure?
Yes! All credit card transactions with BikeReg.com use industry standard SSL encryption to ensure safe and reliable transmission over the internet. [ top ]

My event does not have a website, can I still use online registration with BikeReg.com?
Yes! You do not need to have a website for your event. BikeReg.com will list all your registration info online and you can direct your participants to BikeReg.com for online registration on your event flyers.
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How do I get my pre-registered racers information?
Pre-registered racer information/start lists can be downloaded as a CSV (Comma Separated Value) file or if you use Microsoft Excel the start list can be opened directly into Excel from the BikeReg.com website. The information that is downloaded is up to you. You can choose which fields will appear, the order they are in, and how they are sorted. It is really quite flexible!
If you use an existing timing software or database, you can customize your download file to match the layout you need. The CSV file is a standard ASCII text file that is recognized by just about any software package. [ top ]

Can I add the entries I receive by mail to the download file?
Yes! With BikeReg.com you can manually enter the entries you also receive by mail. This way, you can get a COMPLETE start list from BikeReg.com when downloading your data! [ top ]

How does the racer sign the USA Cycling release forms?
All participants must sign a waiver for USA Cycling events, either electronically during registration on BikeReg, or via wet signature on-site. For participants under 18 (19 in Alabama), BikeReg will email a link to the waiver to the participant’s parent/legal guardian to sign electronically When registering another person, an email will be sent to the participant with a link to the waiver so they can agree to the waiver before the event. The director can run a report to view who has not signed the waiver, and can email participants reminding them to agree to the waiver. If the participant does not sign electronically, the director can print out paper pre-populated waivers. [ top ]

How long is my event data available online?
Event information and registered racer information will be available indefinitely for your event. We will not remove any of your registration data without your permission. This can be useful if you wish to do a pre-event mailing for your event next year. However, you can download ALL the information from your event at any time during this year and save it on your computer. [ top ]

Can I place my own notes, graphics, and sponsor links on my registration pages?
Yes! You can now add notes in Rich Text format as well as graphics or sponsor logos loaded from your own computer to fully customize your registration page. This feature is compatible with Internet Explorer as well as Mozilla FireFox. [ top ]

When would I receive a payment for the entries collected by BikeReg.com?
-Direct Deposit. Vs. Check
Events choosing checks as their payment method receive one pre-event and one post-event payment as outlined below in the Standard Disbursement Schedule.

Choosing Direct Deposit allows you to opt in to all payment schedules and request payments at any time. This is the preferred method of payment.

-Standard Disbursement Schedule (Checks)
Our standard check payment schedule is to issue one to two entry fee disbursements. If you receive registrations totaling $1,000.00 or more, the first check is sent the Monday BEFORE your online registration closes. The final check is sent the Monday AFTER your event's online registration closes for remaining entry fees received. NOTE - Disbursements are calculated at 12:15 AM ET.

-Standard Disbursement Schedule (Direct Deposit)
Our standard direct deposit payment schedule is to issue three to four entry fee disbursements. The first disbursement is sent TWO Mondays BEFORE your online registration closes. The second disbursement is sent the Monday BEFORE your online registration closes. The final payment is sent the Monday AFTER your event's online registration closes for remaining entry fees received. NOTE - Disbursements are calculated at 12:15 AM ET.

If you receive registrations totaling $500.00 or more after your second Monday disbursement, we will also process a deposit on the Thursday BEFORE the event.

-Monthly Disbursement Schedule (Direct Deposit Only)
Disbursements are sent on the last Monday of each month. This schedule works well for events which receive the bulk of their entries over a span of several months rather than during the few weeks leading up to the event. Good examples of events which would benefit from this schedule are club memberships and popular events where participants sign up many months in advance.

-Direct Deposit Biweekly Disbursement Schedule (Direct Deposit Only)
Disbursements are sent on the first and third Monday of each month.

-Weekly Disbursement Schedule (Direct Deposit Only)
Disbursements are sent on Monday each week.

Note: Weekly, Bi-weekly or monthly disbursements will only be issued if your event balance is greater than $100. If less than minimum, the balance will be rolled into your next disbursement.

You can set your events to any disbursement schedule within the "Event Payment" section as long as your event is set to receive direct deposit disbursements. If your event receives check disbursements, you can only use the standard disbursement schedule.

-Additional Disbursements (Direct Deposit Only)
Additional pre-event disbursements can be generated on demand in the Event Payment Center for payees utilizing direct deposit. Payments will be processed and sent the next business day.



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How do I refund entry fees to participants?
an event director can refund a participant directly back to the participant's credit card as long as the balance due to the event is greater than the amount of the refund. There is no fee to the event director or participant to process the refund. If there is not enough balance, the event director will be funded the entry fee paid and the event director is responsible for issuing refunds to their event participants. [ top ]

I am tempted to go with BikeReg.com online registration, but I am unsure just how it would interface with our own registration system, numbering, etc.
The downloaded information is extremely flexible. You choose the information you want and how it is sorted. The downloaded file is in a CSV (Comma Separated Value) format, which can be imported by just about any timing or data collection system, or the start list can be opened right into Excel. You can also choose to have BikeReg.com generate bib numbers for each event. You can also manually enter mail-in entries so that you have a COMPLETE pre-reg list. [ top ]

I am really excited about listing my event online with BikeReg.com, how do I begin?
First you need to setup your event director profile with BikeReg.com. Then sign in to the event director area and fill out the New Event Form. You can also contact a sales representative at Sales@BikeReg.com or (888)956-9560 to set up your event. Once we have your event information, your event will be online within 24 hours! [ top ]