Contact Event

For questions about

  • Refunds, registration edits/transfers
  • Event location, parking, and start times
  • Results

Your hub for forms, resources and frequently asked questions

search icon

Participant

BikeReg App
How to Change the Category you Registered for or Transfer your Registration
How to Contact Event Director
How to Create an Account
How to Register Additional Participants for an Event
How to Register for an Event
How to Reset your Login Information
How to update your activity data in a virtual event
Participant Registration Insurance – Alllianz Registration Protection
Team Coach Profile Functions
Show All 11 Participant Articles

Event Director

Adding Files to your Event Page
Allianz Registration Insurance - The Registration Protector
Can I look for participants across all my events?
Can I use Social Media to Promote my Event?
Category Restrictions
Category Waitlist
Chargebacks and how they affect your event
Creating Additional User Profiles
Do you wish to randomize who is able to enter your event rather than have it be first come, first serve?
Email Schedules
Show All 41 Event Director Articles

New Event Director

Are there Advertising Opportinities for my Event?
Are Transactions with athleteReg Secure?
athleteReg Service Fees
How Long is my Event Data Available?
How to Access Past Participant Information
How to Create Event Notes
How to Create Your First Event
Interface with Existing Systems
Listing your First Event with athleteReg
My Event Does not Have a Website, Can I still use athleteReg?
Show All 11 New Event Director Articles

Sales Tax

Marketplace Sales Tax FAQ
Marketplace Sales Tax Overview
Nonprofit Sales Tax Exemption
Set a Custom Tax on your Event
State by State Taxability
Taxpayer Information, Forms W-9 and 1099K

Virtual Events

How to create a hybrid event
How To Create A Virtual Challenge
How to Create a Virtual Event
Virtual Challenge Process
Virtual Event or Virtual Challenge?
Virtual Event Overview

Event Setup

Attestation waiver
Club membership and clothing registration
Creating Event Passwords and Bypass Codes
How to Renew an Event
How to view your event’s public registration page
Keep registration open during event day
Setting up USAC license integration
Setting up your Event

Accounting

Do I Need to be Able to Charge Credit Cards?
Forms of Payment Accepted
How to hold back funds in your event
How to Request a Payout
How to setup direct deposit

Email Tools

Email Tools

Pricing Tools

Gift Cards & Season Passes
How to cover participant service fees
How to Setup Coupons

Participant Management

How to use the event day check-in tool
Move participants off the waitlist
Setting up Volunteer Registration

Contact athleteReg

How to Contact athleteReg