Refund Policy



This event offers refunds in all/some cases. Registered participants can request a 100% refund (minus the BikeReg fee) until midnight EDT on April 26, 2024. Refunds can be requested only by emailing [email protected] before midnight EDT on April 26, 2024. Between April 27, 2024, and before midnight EDT, May 10, 2024, participants may request to transfer their entry to another athlete. Transfers can be requested only by emailing [email protected] before midnight EDT on May 10, 2024. No race fee refunds or transfers will be given after midnight EDT May 10, 2024.


Your hub for forms, resources and frequently asked questions

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Participant

How To Change The Category You Registered For
How to confirm your registration
How to Contact Event Director
How to Create an Account
How to Edit your Entry or Transfer your Registration to Someone Else
How to Register Additional Participants for an Event
How to Register for an Event
How to Remove yourself from a Waitlist
How to Reset your Login Information
How to update your activity data in a virtual event
Show All 13 Participant Articles

Event Director

Adding Files to your Event Page
Allianz Registration Insurance - The Registration Protector
Can I look for participants across all my events?
Can I use Social Media to Promote my Event?
Category Restrictions
Category Waitlist
Chargebacks and how they affect your event
Create a Popup Notification
Creating Additional Users and Event Users
Do you wish to randomize who is able to enter your event rather than have it be first come, first serve?
Show All 43 Event Director Articles

New Event Director

Are there Advertising Opportunities for my Event?
Are Transactions with athleteReg Secure?
athleteReg Service Fees
How Long is my Event Data Available?
How to Access Past Participant Information
How to Create Event Notes
How to Create Your First Event
Interface with Existing Systems
My Event Does not Have a Website, Can I still use athleteReg?
USA Cycling Release Forms

Sales Tax

Marketplace Sales Tax FAQ
Marketplace Sales Tax Overview
Nonprofit Sales Tax Exemption
Set a Custom Tax on your Event
State by State Taxability
Taxpayer Information, Forms W-9 and 1099-K

Virtual Events

How to create a hybrid event
How To Create A Virtual Challenge
How to Create a Virtual Event
Virtual Challenge Process
Virtual Event or Virtual Challenge?
Virtual Event Overview

Event Setup

Attestation waiver
Category Groups
Club membership and clothing registration
Creating Event Passwords and Bypass Codes
How to add a donation box
How to Renew an Event
How to view your event’s public registration page
Keep registration open during event day
Setting up USAC license integration
Setting up your Event

Accounting

Do I Need to be Able to Charge Credit Cards?
Download General Ledger
Forms of Payment Accepted
How to hold back funds in your event
How to Request a Payout
How to setup direct deposit

Email Tools

Email Tools

Pricing Tools

Gift Cards & Season Passes
How to cover participant service fees
How to Setup Coupons

Participant Management

How to use the event day check-in tool
Move participants off the waitlist
Participant Contact Information Page
Setting up Volunteer Registration

Contact athleteReg

How to Contact athleteReg